🌐 Basic Information
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What is virtual hosting? FEB CLOUD SUITE
Virtual hosting is a service that allocates server resources to multiple users. It's suitable for small and medium-sized websites, blogs, corporate websites, and more.
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What's the difference between virtual hosting and cloud servers?
Virtual hosting is centrally maintained and managed by the service provider, making it very convenient for users. Cloud servers, on the other hand, require users to install and maintain their own environment, offering greater flexibility.
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What is the Plesk control panel?
Plesk is a visual management panel that allows users to manage websites, databases, email, SSL certificates, and more through a graphical interface, eliminating the need for complex commands.
🌐 Purchase and Activation
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How do I purchase VPS hosting （FEB CLOUD SUITE） on our website?
Select the appropriate plan → Add to cart → Register/Log in → Make a payment → Your hosting will be automatically activated and an activation email will be sent to you.
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What payment methods are available?
We accept credit cards, bank transfers, and other payment methods.
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How long does it take to activate your hosting after purchase?
Once payment is complete, your hosting will be automatically activated, and you will typically receive an activation email within a few minutes.
🌐 Domain Name
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Does the hosting plan include a domain name?
Not yet. We will be launching special offers that include free domain registration in the future. Stay tuned for announcements and promotions on our website.
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I already have a domain name. Can I link it to your hosting?
Yes. Simply modify the DNS resolution of your domain name service provider to use our server addresses.
Our domain name server addresses are as follows:
Primary DNS: ns1.febcloud.net
Secondary DNS: ns2.febcloud.net
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Do you support country domain names like .sg?
Yes. We support common international domains (.com / .net / .org / .sg, etc.) as well as country-specific domains. Please contact customer service for details.
🌐 Features and Management
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How do I upload website files?
You can upload files using the Plesk file manager or an FTP tool like FileZilla.
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Does it support databases?
MySQL/MariaDB databases are supported and can be created and managed within Plesk.
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Does it support SSL certificates?
Yes. Plesk offers free SSL from Let’s Encrypt with one-click installation, and it also supports uploading commercial certificates.
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Does it support multiple websites?
Depending on the plan, some support binding multiple domains and websites, while others only support a single website.
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What programming languages are supported?
PHP (multiple versions), HTML, and JavaScript are supported, with some plans also supporting Node.js and Python.
🌐 Email Services
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Does the plan include an email account?
Most plans include a business email account, which can be created and managed in the Plesk panel.
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Is there a limit on email account capacity?
The capacity of each email account varies depending on the plan and can be viewed on the product details page.
🌐 Maintenance and Support
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If I encounter any issues with my website, can I contact customer service?
Yes, we provide 24/7 technical support (via ticket, email, or phone).
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How do I receive a renewal reminder?
The system automatically sends renewal reminders several times before the expiration date.
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What happens if I don't renew?
My website will be suspended upon expiration. If you don't renew after a certain grace period, your data may be purged.
